Premium Garden Soil Solutions

Last updated: 18 February 2026

These Terms and Conditions ("Terms") apply to all purchases made through www.gardensoils.co.uk ("the Website") operated by Garden Soils ("we", "us", "our"), based at Hurdwick Farm, Tavistock, Devon, PL19 0LL. Contact: 01822 484 029 | paul@gardensoils.co.uk.

By placing an order, you agree to these Terms. They form the contract between you and us. We may update them—check the date above. These Terms do not affect your statutory rights.

We supply premium, peat-free Soil Conditioning Compost (50L bags) and related garden products, proudly made from high-quality green organic materials at Hurdwick Farm, Tavistock, Devon. Our compost is PAS 100 certified, peat-free, and free from synthetic chemicals, food waste, or animal by-products.

Product descriptions, images, and specifications are accurate to the best of our knowledge but for guidance only. Minor variations (e.g., in colour, texture, or nutrient levels) may occur naturally.

• Your order is an offer to purchase. A binding contract forms when we send order confirmation (usually by email) and accept payment.
• We reserve the right to refuse/cancel orders (e.g., pricing errors, stock shortages, suspected fraud). If cancelled post-payment, we refund fully.
• Prices include VAT (if applicable) and are as shown at checkout. We aim for transparent pricing—no hidden fees beyond stated delivery charges.
• All orders subject to availability. If unavailable, we notify you promptly and refund any payment.

• Payments via secure methods on the Website.
• Full payment required before dispatch.
• Title to goods remains with us until full payment received.

We use pallet networks for bulk/heavy items (e.g., multiple 50L bags). Deliveries via large vehicles (typically 18-tonne HGVs with tail-lift).

Delivery Areas and Charges

• Mainland UK (England, Wales, lowland/central Scotland): Standard rates (displayed at checkout; may be free over thresholds).
• Remote/Highlands (e.g., AB31–AB56 outer, IV*, KW*, PA20–PA78/PA80, PH17–PH50 outer, HS*, ZE*, IM*, GY*, JE*, BT*, PO30–PO41, TR21–TR25): Surcharges, extended times, or custom quotes may apply. We notify pre-dispatch.
• Standard pallet delivery unavailable to certain islands/offshore—contact us for alternatives (e.g., parcel or collection).

Your Responsibilities for Delivery AccessYou must ensure the delivery site permits safe pallet delivery:

• Accurate address/postcode provided.
• Suitable access for HGVs (adequate width/height/turning, no low bridges/overhanging trees).
• Firm, stable ground (no soft/muddy areas risking vehicle issues).
• Attendance during delivery window (or agreed kerbside/left-safe instructions).
• Any restrictions (gates, weight limits, HGV bans) communicated in advance.

If delivery fails/refused due to access issues, incorrect details, absence, or unsafe conditions (your responsibility):

• Pallet returned to us.
• You liable for return carriage, redelivery attempts, storage, or related costs (£45–£150+ per pallet, carrier-dependent).
• Original delivery fees non-refundable.
• We deduct costs from refunds or invoice separately.

Use our checkout postcode checker or contact us pre-order to confirm suitability (especially rural/remote addresses).

Delivery Details

• Times: 2–7 working days mainland (longer remote). Tracking emailed on dispatch.
• Inspection required on arrival—note damage on delivery note.
• Heavy pallets: "Take care when lifting"—we not liable for handling injuries.

Change of Mind (Non-Faulty Goods)Under Consumer Contracts Regulations 2013: Cancel within 14 days of receipt, return within further 14 days.

• Goods unused, original condition, packaging intact/resellable.
• You pay return postage/courier costs (tracked service recommended).
• Notify: Email info@gardensoils.co.uk or post to Hurdwick Farm, Tavistock, PL19 0LL.
• Refund: Purchase price (excluding original delivery) within 14 days of receipt/proof of return.
• Exceptions: No cancellation right for inseparably mixed goods or perishables (our compost stable/non-perishable).

Faulty, Damaged, or Incorrect GoodsUnder Consumer Rights Act 2015: Report ASAP (within 30 days ideal) with photos/details.

• Damaged in transit/short/missing: We arrange collection at our cost if confirmed.
• Remedies: Full refund (including delivery) or replacement.
• Refunds within 14 days of confirmation/receipt.

General

• We inspect returns—deductions if not resellable (change-of-mind).
• Statutory rights unaffected.

• We liable only for foreseeable losses from breach.
• Not liable for indirect/consequential loss, business interruption, or misuse/improper storage.
• Risk passes on delivery (or attempted if access suitable).
• Nothing limits liability for death/personal injury from negligence, fraud, or statutory rights.

We not liable for delays/failures due to events beyond control (e.g., weather, strikes, carrier issues).

Garden Soils Hurdwick Farm, Tavistock, Devon, PL19 0LL Phone: 01822 484 029 Email: info@gardensoils.co.uk

Thank you for choosing Garden Soils—enrich your garden sustainably!